Privacy Policy
PRIVACY POLICY
- Visit our website at http://www.permitted-development.com or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
- names
- phone numbers
- email addresses
- mailing addresses
- usernames
- passwords
- contact preferences
- billing addresses
- debit/credit card numbers
- contact or authentication data
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To post testimonials. We post testimonials on our Services that may contain personal information.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to but are not affiliated with us.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying ‘STOP’ or ‘UNSUBSCRIBE’ to the SMS messages that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
13. ONLINE ORDERS, PAYMENTS AND THE SERVICES WE USE
Added 5 October 2026. This section sets out the services we actually use to run this website and to fulfil orders.
Buying a drawing package
Our shop runs on WooCommerce. When you place an order we collect and store your name, email address, billing address, phone number if you give one, and the property details you enter for your drawings (project address, postcode, local planning authority, property type and your answers about previous extensions and planning restrictions). We keep a record of the acknowledgements you tick at checkout, together with the wording you agreed to and the time you agreed to it, because we need to be able to evidence them.
Payments
Card payments are processed by WooPayments. PayPal and Klarna are also available as payment methods. Your full card details are handled by the payment provider and are not stored by us or on this website. We receive confirmation of payment and limited information such as the card type and the last four digits.
Order confirmations, enquiry replies and other messages are sent using Google Workspace.
Enquiries
If you send an enquiry through a form on this site, including asking YPDS Architectural Services to review your project, the details you submit are emailed to us and stored in the website so that we can reply.
Checkout assistance
If you begin entering your details and do not complete the order, the information you entered may be retained so that your checkout can be restored and so that we can follow up about an incomplete order.
Cookies and consent
Cookie consent is managed using Cookiebot. The cookies this site sets are those needed to run the basket and checkout and to keep your session secure. We use Google Analytics to understand how the site is used, and only if you accept analytics on the consent banner. We do not use advertising pixels or session-recording tools.
Security and hosting
The site is protected by Wordfence and is held with our hosting provider, who processes data on our behalf to keep the site running and backed up.
Fonts
Some typefaces are served by Google Fonts, which means Google receives your IP address in order to deliver the font files.
PERMITTED and YPDS
PERMITTED is part of Yorkshire Property Design Services Limited. If your project is referred to YPDS Architectural Services for a planning review, the property and contact details you submit are shared with them so that they can respond to you.
